SMS Text Messaging Policy - Data Equilibrium Screen

SMS Text Messaging Policy

Effective Date: June 19, 2025

Welcome to Data Equilibrium's SMS Text Messaging Policy. This document outlines the terms and conditions governing your participation in our text messaging programs. By opting in to receive SMS messages from us, you agree to comply with this policy.

1. Introduction & Overview

This policy details how Data Equilibrium uses SMS (Short Message Service) and MMS (Multimedia Messaging Service) to communicate with you. Our goal is to provide timely and relevant information while respecting your privacy and preferences.

2. Opt-In & Consent

  • Explicit Consent Required: We will only send you SMS messages if you have provided explicit consent. This typically occurs through:
    • Submitting your phone number on our website with a clear opt-in checkbox.
    • Texting a specific keyword to our short code.
    • Providing your consent verbally to a representative and confirming via a text message.
  • Confirmation Message: After opting in, you will receive a confirmation message. This message will typically include:
    • Our company name.
    • A confirmation that you have subscribed.
    • Instructions on how to opt-out (e.g., "Text STOP to cancel").
    • A link to this policy or our privacy policy.
    • Message frequency information (e.g., "Msg & Data rates may apply. Msg frequency varies.").

3. Types of SMS Messages We Send

We may send various types of SMS messages, including but not limited to:

  • Transactional Alerts: Order confirmations, shipping updates, appointment reminders, account security alerts.
  • Promotional Messages: Special offers, sales, new product announcements, event invitations.
  • Customer Service: Responses to your inquiries, support updates.
  • Informational Updates: News, tips, and relevant content related to our services.

4. Message Frequency

Message frequency will vary depending on the type of program you've opted into. For promotional messages, we aim to send a reasonable number of texts without overwhelming you. Transactional messages will be sent as needed based on your interactions with our services.

5. Costs & Charges

  • Message and Data Rates May Apply: Standard message and data rates may be applied by your mobile carrier for messages sent to and received from us. You are responsible for any charges incurred.
  • Consult Your Carrier: For details on your specific plan and rates, please contact your mobile service provider.

6. Opt-Out & Stopping Messages

  • Easy Opt-Out: You can opt-out of receiving SMS messages from us at any time.
  • Keywords: To stop receiving all SMS messages from Data Equilibrium, text STOP to 844-714-4628.
  • Confirmation: You will receive a final confirmation message stating that you have been unsubscribed and will no longer receive messages.
  • HELP Keyword: For assistance or more information, text HELP to 844-714-4628.
  • Contact Us: You can also contact our customer support at support@dataeq.net or 877-787-0050 to manage your SMS preferences.

7. Privacy & Data Security

  • Your Privacy Matters: We are committed to protecting your privacy. Your phone number and personal information collected through our SMS program will be handled in accordance with our comprehensive Privacy Policy: Our Privacy Policy.
  • Information Usage: We will use your phone number solely for the purpose of sending you the SMS messages you have opted in to receive. We will not sell, rent, or lease your phone number to third parties for their marketing purposes.
  • Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

8. Support & Contact Information

If you have any questions or require assistance with our SMS program, please contact us:

9. Changes to This Policy

We may update this SMS Text Messaging Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending an SMS message. Your continued participation in our SMS program after such modifications constitutes your acceptance of the updated policy.

10. Disclaimer

Data Equilibrium is not liable for delayed or undelivered messages. We aim to deliver messages reliably but cannot guarantee delivery in all circumstances, as it depends on various factors beyond our control, including carrier networks and device settings.

Thank you for choosing Data Equilibrium!